Return & Refund Policy
Author: Xingjia & LDER
Release time: 2026-09-01 09:10:14
View number: 123
1. Return Window and Eligibility
| Case | Window | Condition | Who pays |
|---|---|---|---|
| Quality defect (functional failure not caused by misuse) | Within 30 days of delivery | Confirmed material or workmanship defect after inspection | We cover return and reship freight; repair or replacement is free |
| Non-defective return (wrong model, surplus, project change) | Within 15 days of delivery | Uninstalled and unused, no cosmetic wear, complete packaging, accessories and manual | Buyer covers both legs of freight plus a 15% inspection and repacking fee |
| Transit damage or shortage | Within 48 hours of delivery | Unboxing video and carton photos provided | We cover it; replacement or refund |
| Customised units (OEM, ODM, custom frequency or silkscreen) | - | Not eligible for change-of-mind returns; handled under warranty | - |
2. Not Eligible for Return
- Outside the windows above, or without a valid proof of purchase;
- Installed, powered up or programmed, with no functional fault;
- Damage from water ingress, dropping, crushing, lightning, overvoltage or incorrect supply connection;
- Unauthorised disassembly, modification, non-genuine parts or third-party repair;
- Serial number label removed, altered or illegible;
- Faults caused by installation contrary to the manual, unqualified wiring, or mismatched receivers.
3. RMA Procedure
- Apply - email chang571@163.com or open a request under "After-sales / RMA" in your account. Include order number, model, serial number, fault description and photos or video.
- Get your RMA number - we review within 2 business days and reply with the RMA number and return address. Parcels without an RMA number are refused.
- Ship it back - dispatch within 10 business days and send us the tracking number. Inspection takes 3-5 business days after arrival and we share the findings with you.
- Resolution - choose repair, replacement with the same model, or a refund.
4. Refund Method and Timing
| Original payment | Refund route | Timing |
|---|---|---|
| PayPal | Back to the original PayPal account | 3-5 business days after approval |
| Credit card (Visa / Mastercard) | Back to the original card | 5-10 business days (issuer dependent) |
| Bank transfer (T/T) | Back to the paying account | 7-15 business days |
| Western Union | As agreed | 5-10 business days |
Refunds cover the product value only. Original shipping charges are not refunded on non-defective returns. Where an order shipped free because it met the free-shipping threshold, the freight actually incurred will be deducted from the refund.
5. Replacements
Once a defect is confirmed, we dispatch a replacement unit within 5 business days. If the model is discontinued or out of stock, we supply an equivalent or upgraded model - we cover any price difference, you pay nothing extra.
Contact
Email: chang571@163.com Business hours: Monday - Saturday, 09:00 - 18:00 (GMT+8)